🔒 Privacy Policy

South County Cards – Pokemon Trading Card Shop

📋 Table of Contents

🌐 Introduction

South County Cards (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at southcountycards.com (the “Site”) and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site. By accessing and using South County Cards, you signify that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

📊 Information We Collect

Information You Provide Directly

• Account Information: When you create an account, we collect your name, email address, password, and account preferences.
• Shipping Address: We collect your shipping address to fulfill orders.
• Billing Information: We collect billing address and payment information (credit/debit card details are processed securely and not stored by us).
• Communication: When you contact us via email or inquiry forms, we collect your message, name, email address, and any attachments you provide.
• Order History: We maintain records of your purchases, items ordered, quantities, prices, and order dates.

Information Collected Automatically

• Browser Information: Your browser type, version, and operating system.
• Device Information: Device type, model, operating system, and unique device identifiers.
• IP Address: Your Internet Protocol (IP) address for security and analytics purposes.
• Usage Data: Pages visited, time spent on pages, links clicked, and searches performed.
• Cookies & Tracking: Information collected through cookies, pixels, and similar technologies (see Cookies section below).
• Location Data: Approximate location based on IP address (not precise GPS location).

Information from Third Parties

We may receive information about you from third parties, including:

• Payment processors and financial institutions
• Shipping carriers and delivery services
• Analytics and marketing partners
• Fraud detection services

💼 How We Use Your Information

We use the information we collect for the following purposes:

Primary Uses

• Processing Orders: Fulfilling your purchases, processing payments, and delivering products.
• Customer Service: Responding to inquiries, answering questions, and providing support.
• Account Management: Creating and maintaining your account, verifying identity, and managing your profile.
• Shipping & Delivery: Coordinating with shipping carriers to deliver your orders.
• Order Confirmation: Sending order confirmations, receipts, and tracking information.

Marketing & Communication

• Email Marketing: Sending promotional emails, newsletters, and updates (only if you’ve opted in).
• Product Recommendations: Suggesting products based on your purchase history (if you’ve opted in).
• Transactional Communications: Sending necessary emails about your account, orders, and policy updates.

Business Operations

• Analytics: Understanding how customers use our Site to improve user experience.
• Fraud Prevention: Detecting and preventing fraudulent transactions and unauthorized access.
• Security: Protecting our Site, customers, and business from cyber threats.
• Legal Compliance: Complying with laws, regulations, and legal requests.
• Business Improvement: Analyzing trends, improving products, and optimizing operations.

🤝 Information Sharing & Disclosure

We Do NOT Sell Your Personal Information

South County Cards does not sell, trade, rent, or otherwise disclose your personal information to third parties for their marketing purposes. Your privacy is important to us.

We May Share Information With:

• Service Providers: Third-party vendors who assist us in operating our Site, processing payments, delivering orders, and providing customer service (e.g., payment processors, shipping carriers, email service providers). These vendors are contractually obligated to keep your information confidential and use it only for the purposes we specify.
• Legal Requirements: When required by law, court order, governmental request, or to protect our rights, privacy, safety, or property.
• Business Transfers: If South County Cards is acquired, merged, or undergoes bankruptcy, your information may be transferred as part of that transaction.
• Your Consent: When you explicitly authorize us to share your information with a specific third party.

Service Providers We Use

Service	Provider Type	What We Share
Payment Processing	Payment Processors	Name, billing address, payment information
Order Fulfillment	Shipping Carriers	Name, shipping address, order details
Email Communications	Email Service Provider	Email address, name, order information
Website Analytics	Analytics Services	Anonymous usage data, IP address
Fraud Prevention	Security Services	Transaction data, device information

🔐 Data Security

South County Cards takes data security seriously. We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

• SSL/TLS Encryption: Your data in transit is protected using Secure Socket Layer (SSL) or Transport Layer Security (TLS) encryption.
• Secure Payment Processing: Payment information is processed through secure, PCI-compliant payment processors. We do not store credit card numbers on our servers.
• Access Controls: Access to your personal information is restricted to authorized personnel only.
• Firewalls: Our systems are protected by firewalls and other security technologies.
• Regular Updates: We maintain and update our security systems regularly.

🍪 Cookies & Tracking Technologies

What Are Cookies?

Cookies are small files stored on your device that contain information about your browsing activity. We use cookies to enhance your experience on our Site.

Types of Cookies We Use

• Essential Cookies: Required for Site functionality (e.g., shopping cart, checkout process). Cannot be disabled.
• Analytics Cookies: Help us understand how you use our Site to improve our services.
• Marketing Cookies: Used to deliver personalized content and advertisements.
• Preference Cookies: Remember your preferences and settings.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. However, blocking all cookies may affect your ability to use certain features of our Site. For more information, visit aboutcookies.org.

Other Tracking Technologies

We may use pixels, web beacons, and similar technologies to track engagement, measure campaign effectiveness, and analyze user behavior.

👤 Your Rights & Choices

Access & Correction

You have the right to access, review, and correct your personal information. You can update your account information by logging into your account or contacting us directly.

Opt-Out of Marketing

You can opt out of promotional emails at any time by:

• Clicking the “Unsubscribe” link in any promotional email
• Updating your email preferences in your account settings
• Contacting us at orders@southcountycards.com

Delete Your Account

You may request deletion of your account and associated personal information. Please contact us at orders@southcountycards.com with your request. We will delete your information within 30 days, except where we are required to retain it for legal or operational reasons.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request what personal information we collect, use, and share.
• Right to Delete: You can request deletion of your personal information (with limited exceptions).
• Right to Opt-Out: You can opt out of the sale of personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

European Privacy Rights (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR):

• Right of Access: Access your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain processing activities

🔗 Third-Party Links

Our Site may contain links to third-party websites, including social media platforms. This Privacy Policy applies only to southcountycards.com. We are not responsible for the privacy practices of external websites. Please review their privacy policies before providing personal information.

👶 Children’s Privacy

South County Cards does not knowingly collect personal information from children under age 13. If we discover that a child under 13 has provided us with personal information, we will delete such information and terminate the child’s account immediately.

Parents or guardians who believe their child has provided information to our Site should contact us immediately at orders@southcountycards.com.

📅 Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records (typically 7 years for financial records)

Retention Periods by Data Type

Data Type	Retention Period
Order & Transaction Data	7 years (for tax/accounting purposes)
Account Information	Until account deletion + 30 days
Email Communications	1-2 years
Website Analytics	1-2 years
Customer Support Records	3 years

📢 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our Site with an updated “Last Updated” date
• Sending an email notification if changes are significant
• Requiring your consent if required by law

Your continued use of our Site following the posting of revisions constitutes your acceptance of the updated Privacy Policy.

📧 Contact Us

📋 Summary of Key Points